FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Will my decor stand up on its own? Can it be wall mounted?


1/8" - 1/4" Thickness is recommended for wall hanging.

1/2" Thickness can be used for wall hanging or for featuring ona shelf or other flat surface.

1/2" - 3/4" Thickness is best for decor that will stand up on it's own on a shelf.
Some names/words will not work ideally for free standing. For example, Kaitlyn, Harper, words with "p" "y" "j" etc. will need a base added. Please see example pic below for what this base would look like.




How long is production time?


Premade designs can have an average lead time at our shop of 1-3 days.

Custom designs are a unique situation and can require anywhere from 1 day to upwards of a week. Be assured that we will remain in conversation with you during this process. We are happy to assist and usually respond to messages in under four hours.




How long will delivery take on free shipping?


Free shipping will be standard shipping from Brookfield, Wisconsin. We are happy to offer our free shipping anywhere in the continental United States.

Average standard shipping can take from 1-4 days once your item has left production.

If you require expedited shipping, or any specific shipping needs, we are happy to discuss this further with you.




In the rare instance there is an issue with my product, what do I do?


We hope that there are never issues with the items you get from our shop. Even we understand that sometimes issues can arise. If they do, first and foremost please contact us as soon as possible. At Hearts By Alpha we want to make sure we resolve your issue with as much ease as possible. Let us show you how much customer service means to our shop, and how much you mean to us as a customer. We respond fast to messages, in under four hours during buiness hours - and have a live chat on the site as well as access by phone.